Returns and Exchanges

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Return acceptance period

Within 7 days after receiving the product (for example, if the product is delivered on April 1st, the return must be made by April 7th)
*Even if you do not plan to use the product immediately, please make sure to check that there are no problems with the product when it arrives.

Items not eligible for return

• If the product has been used or washed
• If the product tag or accessories are lost or damaged while in your possession
• If the item becomes scratched, broken, soiled, wrinkled, etc. while in the customer's possession (including odors, etc.) *If, after the returned item is inspected by our company and determined to fall under any of the above, we will refuse to accept the return.
• For products purchased outside of the KINDCARE Online Shop , please contact the store where you purchased the product.

How to apply for a return or refund

• Please contact us via chat support, select " Returns and Exchanges " and fill in the necessary information.
• A representative will contact you shortly with information on how to return the product. *We will also handle returns if the product is defective or faulty. *Please note that if you wish to return the product for personal reasons, you will be responsible for the shipping costs.

Exchange acceptance period

• Within 7 days from the date of delivery (e.g. if delivered on April 1st, by April 7th) For those who don't know whether to include the date of receipt on the 7th or not *Please be sure to check that there are no problems with the product when it arrives, even if you will not be using it right away.

Exchangeable items

• If the product has an initial defect or malfunction
• If you receive a product that is different from the one you ordered , *If the product is out of stock at KINDCARE Online Shop, we will accept returns (refunds). *In the case of an exchange, we will exchange the product with the same part number, size, and color as the product you ordered.

Not eligible for exchange

• In cases due to customer reasons (size does not fit, the product is different from what you expected, wrong product ordered, etc.) *Please return the product and place a new order for the desired product.
• If the item becomes scratched, damaged, soiled, wrinkled, etc. while in your possession (including odors, etc.)
• Products purchased outside of the KINDCARE Online Shop *Please contact the store where you purchased the product.

How to apply for an exchange

• Please select " Returns and Exchanges " from the chat support page and fill in the necessary information to contact us.
• A representative will contact you with instructions on how to exchange the item.  *We will cover the shipping costs for exchanges.