FAQ
FAQ
About shopping
Yes, you can purchase products without registering as a member.
Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.
Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.
- On the payment page, select Rakuten Pay under "Payment"
- Click the "Confirm your order" button. *The "Confirm your order" button is located below "Payment" and "Billing address."
- You will be redirected to the Rakuten Pay payment screen, so please complete your payment.
- On the payment page, select PayPay under "Payment"
- Click the "Confirm your order" button. *The "Confirm your order" button is located below "Payment" and "Billing address."
- You will be redirected to the PayPay payment screen, so please complete your payment.
*If you are purchasing from a computer, please scan the QR code with a smartphone that has the PayPay app installed.
- Add the product you wish to purchase to your cart and proceed to checkout.
- Enter the coupon code in the coupon code entry field and press the "Apply" button.
For more information, click here
*If you are using a PC: There is a space to enter the coupon code on the right side of the payment screen.
*If you are using a smartphone: Tap "Order Summary" at the top of the payment screen and a field to enter your coupon code will appear.
*If you are using multiple coupon codes, enter the first code, click the "Apply" button, check that the amount has changed, then enter the second code and click the "Apply" button.
Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.
Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.
Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.
Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.
Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.
Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.Answer text goes here.
The shopping cart will expire two weeks after you place the item in it. Please note that all items in the cart will be removed after this period.
Yes. Please select " Order/Cancellation " > " Cancel Order " from the chat support page, enter the necessary information, and contact us.
No. The 10% discount for new members is only available in the online shop.
About the product
If you purchased your product from our online store, please select " Other inquiries " > " About repairs " from the chat support page and proceed.
For products purchased in store, please contact the store where you purchased the product.
We are sorry, but we only accept repairs for products purchased at KINDCARE stores, including the online shop.
This mark stands for "Safe Goods" and indicates that the product has been certified as meeting the strict safety standards established by the Product Safety Association. It is a unique system in the world that combines safety standards, product certification, and accident compensation.
As a guide, we recommend the length of [ height: 2 + 3 cm ]. For more information, please see the size guide .
Please check that the adjustment stopper (fixing screw) is not loose. If the plastic ring inside the adjustment stopper is broken or detached, please contact chat support.
If you purchased the product at a store, please contact the store where you purchased it. Store list
The time to replace the treads is when the unevenness of the rubber tip surface becomes less pronounced. If the grooves become shallow or parts are worn down, replace them sooner. We recommend that you check them regularly.
There are no particular requirements. Please use a length that suits your height. Length specifications vary depending on the product, so please check each product page for details.
When not in use, store it in an extended, unfolded state to prevent deterioration of the joints (connecting parts).
It depends on the product. Please check each product page.
When you fold it, the rubber and wire inside the shaft will expand and contract, so repeated folding may cause the tension in the joint (connecting part) to weaken.
The SLT is designed to be less susceptible to deterioration than the rubber type, but to prevent wear on the parts, please keep the cane extended when storing it for long periods of time.
A folding walking stick has the advantage that it can be stored in a bag when not in use and can be extended and used when needed.
Telescopic walking sticks tend to be lighter than folding walking sticks and the length can be adjusted in many ways, which makes them an ideal gift.
Additionally, if you are looking for stability when using the walking stick indoors, we recommend choosing a walking stick with a multi-point rubber tip on the contact surface.
If you require more detailed information, please contact your nearest KINDCARE store or our online shop's chat support.
If a product has the SG mark*, it has been determined to comply with certain safety standards, so there is no difference in strength.
*SG mark: Stands for Safe Goods, and indicates that the product has been certified as meeting the strict safety standards established by the Consumer Product Safety Association. It is a unique system in the world that combines safety standards, product certification, and accident compensation.
A push cart is designed to carry luggage and is not a substitute for a walking stick.
For some products, you can remove the bag from the push cart. Specifications vary by product, so please check each product page for details.
Please refer to the instruction manual on each product page.
The standard is height÷2+5~15cm , but this may vary slightly depending on the user's posture and preferences. Please try it out in store.
Please refer to the warranty card included with each product for the warranty period. The purchase date can be confirmed on the delivery note included with the product. Please keep the delivery note in a safe place, just like the warranty card.
Some products can be dried in a dryer. Please check the individual product pages for washing instructions.
others
Please note that the products available at each store may differ, so please check with the store before visiting. Click here for a list of stores.
Please select " I want a catalog " from the chat support and enter the necessary information to make your request.
This is available at some stores. For repairs, please contact us using the "Repair Inquiry Form."
Please select " Other inquiries " > " I want to cancel my membership " from the chat support and enter the necessary information. It will take 1-2 business days to complete your request.
Please select " Other inquiries " > " I want to cancel my membership " from chat support and enter the necessary information. It will take 1-2 business days to complete your request. Please note that data cannot be restored after your account is deleted.