Post-purchase support
Peace of mind even after your purchase
KINDCARE's free after-sales support
At KINDCARE, we provide all post-purchase support free of charge so that our customers can enjoy using our products for a long time with peace of mind.
We would like to introduce you to KINDCARE's unique aftercare service, which looks beyond the product and into the lives of those who use it.
We would like to introduce you to KINDCARE's unique aftercare service, which looks beyond the product and into the lives of those who use it.
■ Check the wear condition of the rubber tip The rubber tip of a walking stick, which supports walking, is a consumable item. At KINDCARE, we will check the wear condition of the rubber tip of any walking stick you bring in free of charge.
In addition, if you purchase a "Tip Rubber Replacement Card," we will also provide you with a free detailed maintenance check and care of the entire walking stick.
■ Adjusting the length of your walking stick <br>If your walking stick is too long and difficult to use, we will adjust the length (cut it) free of charge in-store. Proper length adjustment is essential for safe and comfortable walking. Please feel free to contact us.
■ Refresher lesson on how to use the device "I've forgotten how to hold it or use it properly..." If that happens, KINDCARE staff will carefully explain it to you again. Please feel free to visit us as many times as you like.
■ Free repairs and after-sales support <br>KINDCARE will provide thorough support if you experience any malfunctions or discomfort with your product.
For walking sticks:
In cases where the problem can be resolved with simple adjustments in-store, such as a missing resin ring or a clicking sound caused by a loose height adjustment part, we will handle it on the spot.
In cases where the problem can be resolved with simple adjustments in-store, such as a missing resin ring or a clicking sound caused by a loose height adjustment part, we will handle it on the spot.
For Cart:
If the problem is minor, such as the handle not moving up or down, we can fix it in-store using silicone spray, etc. If repair by the manufacturer is required, KINDCARE will take the product directly to the manufacturer and confirm whether repair is possible and arrange for it to be done.
If the problem is minor, such as the handle not moving up or down, we can fix it in-store using silicone spray, etc. If repair by the manufacturer is required, KINDCARE will take the product directly to the manufacturer and confirm whether repair is possible and arrange for it to be done.
KINDCARE wants to continue to be a "partner" that accompanies our customers in their daily lives, from the day we hand over our products to them.
It's not just about purchasing, it's about peace of mind afterwards. As a trusted brand, we promise to continue to provide attentive after-sales support.